GRIEVANCE POLICY

Grievance Policy – Star Pay Pro
At Star Pay Pro, we are committed to maintaining a fair, transparent, and accountable environment for all stakeholders, including employees, clients, partners, and the general public. This Grievance Policy provides a structured process to raise concerns, complaints, or non-conformities related to our operations, including adherence to laws, regulations, and internal policies.

1. Purpose
The purpose of this policy is to:

  • Provide a clear channel for reporting grievances.
  • Ensure timely, impartial, and effective resolution of complaints.
  • Identify root causes and implement corrective or preventive measures.
  • Promote continuous improvement and accountability across all operations.



2. Who Can Raise a Grievance
Any individual associated with or impacted by Star Pay Pro operations, including employees, service providers, clients, and members of the public, may submit a grievance.

3. Scope of Grievances
Grievances may include, but are not limited to:

  • Violations of internal policies, ethical standards, or professional conduct.
  • Non-compliance with local, national, or international laws.
  • Concerns related to human rights, safety, or security operations.
  • Any action or omission that negatively affects stakeholders or operations.



4. Filing a Grievance
To submit a grievance, stakeholders are requested to contact our Grievance Officer via email at: info@starpaypro.com.

Please include:

  • Your name and contact information
  • Details of the grievance
  • Supporting documentation (if any)


5. Resolution Process
Once received, each grievance is:

  • Acknowledged promptly with a reference ID.
  • Investigated objectively to identify the root cause.
  • Resolved or escalated with appropriate corrective or preventive actions.
  • Monitored to ensure effectiveness of the resolution.



6. Commitment
Star Pay Pro ensures that all grievances are handled confidentially and without retaliation. Our goal is to foster a culture of trust, transparency, and continuous improvement.
For guidance or more information on the grievance process, contact us at info@starpaypro.com.