DATA RETENTION POLICY

Data Retention Policy – Star Pay Pro
At Star Pay Pro, safeguarding your personal information is a top priority. This Data Retention Policy outlines how we collect, store, manage, and securely dispose of personal and service-related data while maintaining compliance with legal and regulatory requirements.

1. Purpose
This policy ensures:

  • Personal data is retained only as long as necessary for its intended purpose.
  • Legal, research, statistical, or archival requirements are met when longer retention is needed.
  • Clear responsibilities are established for employees and stakeholders managing data.



2. Scope
This policy applies to:

  • All personal and service-related data collected via our website, apps, or other channels.
  • Digital and physical storage systems, including servers, cloud platforms, desktops, and printed records.

3. Key Definitions

  • User: Any individual accessing our services or website.
  • Personal Data: Information that identifies an individual directly or indirectly.
  • Service Data: Electronic data or messages submitted by users during service interactions.

4. Data Retention Guidelines

  • Personal data is stored only as long as required for its purpose.
  • Retention periods vary depending on data type, sensitivity, and legal obligations.
  • Unnecessary data is deleted promptly, and users may request early deletion.
  • Standard retention for documents not explicitly specified is 12 months from creation.

5. Data Storage and Transfers

  • Data is stored on secure servers managed by Star Pay Pro or trusted service providers.
  • Data may be transferred internationally under strict safeguards.
  • Users should understand that data transmission over the internet carries inherent risks.

6. Data Security

  • We use SSL encryption, digital signatures, and PCI-compliant systems.
  • Technical, administrative, and physical security measures are in place to prevent unauthorized access.
  • Users should protect login credentials and log out of shared systems.

7. Data Disposal

  • Once retention periods expire, data is securely deleted or destroyed, unless legally required to be retained longer.


8. Roles and Responsibilities
The Grievance Officer oversees:

  • Enforcement of this policy.
  • Compliance with data protection laws, including the Information Technology Act, 2008 (as amended).
  • Queries related to data retention can be sent to: info@starpaypro.com


9. Exemptions
Data may be retained beyond standard periods for:

  • Ongoing legal or governmental investigations.
  • Regulatory compliance or audits.
  • Legal claims, disputes, or proceedings.


10. Purpose of Data Use
Star Pay Pro retains data to:

  • Respond to service requests and user queries.
  • Fulfill contractual obligations.
  • Troubleshoot product or service issues.
  • Provide updates, relevant information, and service improvements.
  • Offer notifications about related services or changes.