DATA RETENTION POLICY

1. Purpose of the Policy

This Data Retention Policy outlines the responsibilities of StarPayout Solutions Pvt. Ltd. (referred to as “StarPayout Solutions Pvt. Ltd.”, “We”, “Us”, or “Our”) concerning the retention of personal data collected, maintained, and processed by the company. This policy governs the retention of data gathered through our website and is an integral part of our Terms of Use.

The primary objective of this policy is to safeguard the personal information of our users and establish clear expectations for StarPayout Solutions Pvt. Ltd. employees and other stakeholders involved in data retention and protection processes.

Personal data will only be retained in a form that permits the identification of users for as long as necessary to fulfill the purposes for which it was collected. Exceptions include cases where data needs to be retained longer for legal, archival, research, or statistical reasons—subject to proper technical and organizational safeguards.

This document outlines the categories of personal data held, applicable retention durations, the criteria for determining those durations, and methods of data disposal.

2. Key Definitions

User: Refers to any individual (referred to as “You” or “Your”) who accesses our services or visits our website and whose personal data is collected, stored, or processed by StarPayout Solutions Pvt. Ltd.

Service Data: Any electronic data, text, messages, or other materials (including personal data) submitted by the User in connection with the use of our services.

Personal Data: Information relating to a living individual who can be identified from that data alone or in combination with other data likely to come into the possession of StarPayout Solutions Pvt. Ltd.

3. Objectives

This Policy aims to:

  • Define clear limits on how long personal data and service-related data are retained.
  • Protect the rights of users by avoiding unnecessary retention of data.
  • Enhance the efficiency and effectiveness of data management within the company.

4. Scope

This policy applies to:

  • All personal data stored and processed by StarPayout Solutions Pvt. Ltd. for the purpose of fulfilling user requests.
  • All physical and digital systems including desktops, laptops, servers, cloud environments, physical documentation (e.g., visitor logs, forms, business cards), and other storage mediums controlled by StarPayout Solutions Pvt. Ltd.

5. Definition of Records

  • Records refer to any data submitted to us—either via our website or through other channels—including names, email addresses, phone numbers, and postal addresses.
  • These records may relate to one or more individuals and may exist in digital or physical form, across local machines, cloud platforms, or in printed format.
  • The use and processing of such data is governed by our Privacy Policy.

6. Data Retention Guidelines

  • We do not retain personal data longer than necessary, unless required by law.
  • Different types of data are retained for different durations based on their purpose.
  • The following factors are considered when defining retention periods:
    • The purpose and requirements of the data.
    • The nature and sensitivity of the personal data.
    • Legal obligations and operational needs.
  • Where a fixed retention period is not feasible, criteria will be established to determine the review frequency and appropriateness of continued storage.
  • Personal data may be deleted or removed before its retention period expires if determined appropriate by StarPayout Solutions Pvt. Ltd., including upon user request.
  • Unless otherwise specified by law or detailed in the Retention Schedule (Annexure 1), all documents not specifically covered by this Policy will be retained for 12 months from the date of creation.

7. Data Storage and Transfers

  • Your personal data is stored on servers managed by StarPayout Solutions Pvt. Ltd. or trusted service providers.
  • While our primary servers are located in India, data may be transferred internationally to service providers in other countries.
  • Although we implement robust safeguards, data transmission over the internet carries inherent risks. We cannot guarantee the complete security of data transmitted to our site. All data transfer is at the user’s own risk.
  • Once received, we follow strict security procedures to prevent unauthorized access.

8. Data Security

Data exchanges between our website and users are protected through SSL encryption and digital signatures.

Our systems adhere to PCI vulnerability standards to create a secure environment for users.

We implement technical, administrative, and physical security measures. However, no system can guarantee 100% protection. Users are advised to:

  • Protect their passwords.
  • Log out of shared systems after use.

9. Data Disposal

Upon expiry of the specified retention period, personal data will be securely deleted, destroyed, or otherwise disposed of, unless required by applicable law.

10. Roles and Responsibilities

The Grievance Officer is responsible for:

  • Enforcing this Policy.
  • Ensuring compliance with applicable data protection laws (including the Information Technology Act, 2008, as amended).

All queries regarding this Policy or data retention practices should be directed to the Grievance Officer at: info@starpaypro.com

Exemptions

Data retention periods may be extended under the following circumstances:

  • Ongoing legal or governmental investigations.
  • Compliance verification with regulatory or legal obligations.
  • Assertion or defense in legal claims or court proceedings.

11. Policy Implementation

Users are expected to review and understand this Policy. For clarifications, please contact our Grievance Officer.

This Policy has been formally approved by the Partners of StarPayout Solutions Pvt. Ltd.

Purposes for Data Use

StarPayout Solutions Pvt. Ltd. collects and retains personal data for the following purposes:

  • To respond to user queries or service requests.
  • To fulfill obligations arising from contracts or agreements with users.
  • To troubleshoot issues related to products or services.
  • To provide relevant information, services, and updates requested by the user.
  • To offer information about similar services already purchased or enquired about.
  • To inform users about changes or improvements in our services.