RETURN AND REFUND POLICY

At Star Pay Pro, your privacy is our top priority. We are committed to safeguarding your personal information and ensuring a secure and trustworthy shopping experience on www.starpaypro.com.

1. Information We Collect
When you make a purchase or create an account with us, we collect essential details such as your name, email address, contact number, and shipping address to process your order efficiently. Additionally, when you visit our website, your IP address and browser data may be automatically captured to help us enhance website performance and user experience.

2. How We Use Your Information
The data we collect enables us to:

  • Process and deliver your orders promptly.
  • Communicate order updates, offers, or support information.
  • Improve website functionality, service quality, and customer satisfaction.

We do not sell, rent, or trade your personal data to any third party.

3. Data Security
We use industry-standard encryption and secure servers to protect your information from unauthorized access, loss, or misuse. Our team follows strict privacy protocols to maintain data confidentiality at all times.

4. Policy Updates
From time to time, we may update this Privacy Policy to reflect improvements or legal changes. Any major modifications will be notified here, keeping you informed about how your data is handled.

5. Data Transfer
In the event of a business merger, acquisition, or restructuring, your data may be securely transferred to the new management to ensure uninterrupted service.

6. Contact Information
If you wish to access, update, or delete your personal information or have questions about our privacy practices, please contact our Privacy Compliance Officer at info@starpaypro.com.
Your trust drives us — and at Star Pay Pro, protecting your privacy is our responsibility.

Cancellation Policy

At Star Pay Pro, we strive to provide a smooth and efficient shopping experience. However, if you wish to cancel your order, we’ve designed a simple and transparent cancellation process for your convenience.

1. Order Cancellation Window
You may cancel your order placed on www.starpaypro.com within 12 hours of purchase. To initiate a cancellation, please email us at info@starpaypro.com with your order number and contact details.

2. Cancellation Charges
Every order cancellation will incur a handling fee of 5% of the total amount or ₹50, whichever is higher, to cover processing costs. If your order has already been shipped or is in transit, shipping charges will also be deducted from the refund amount.

3. Cancellation Eligibility
Orders can only be cancelled before they are packed or dispatched from our warehouse. Once the product is shipped, cancellations cannot be accepted, and the standard return process will apply.

4. Refund Timeline
Upon successful cancellation, refunds will be processed within 3–5 business days to the original payment method, depending on your bank or payment provider.
For any queries or assistance related to cancellations, please reach out to our Customer Care Team at info@starpaypro.com.